Metricopedia
Your comprehensive guide to professional services KPIs and metrics.
Financial Metrics
Expenses
The cost of doing business including wages, equipment, software, and overhead
Financial MetricsRevenue
Total money earned from services, recognized through accrual or cash accounting
Financial MetricsProfit Margin
The percentage of profit within total revenue after covering all costs
Productivity MetricsUtilization
Percentage of time employees spend on billable work vs. total available hours
Resource MetricsCapacity
Maximum possible output measured in hours available to work
Workforce MetricsHeadcount
Total number of people working in the organization or specific teams
Workforce MetricsEmployee Turnover
Percentage of employees who leave during a period vs. average headcount
Time MetricsBillable Hours
Total hours worked by consultants that can be invoiced to clients
Time MetricsNon-Billable Hours
Time spent on internal tasks like training, meetings, and bench time