Professional Services KPIs Fundamentals, Definitions, Calculations, Examples
According toConsultancy.org, the global consulting market represents more than $250 billion (2016). Bloomberg BNA reports 10%projected growthin 2018. It is relatively easy for a group of professionals to enter this market, but growing consulting companies can be very challenging. Founders, presidents, and officers must focus on performance management to achieve success.
In 2017, SPI Research (ten years of professional services benchmarking) created acomprehensive reportwith trend analysis for 200 key performance indicators (KPIs) for Professional Service Organizations (PSOs). The article in our knowledge baseMetricopedialists the 10 fundamental performance metrics for consulting firms: