Resources to help with Financial Planning and Analysis for Digital Agencies

Nice Work! podcast with Andrey Baskov, Founder of

Wouldn't it be great if you could look at each of your projects and know, in one place, which one's were most profitable without having to export data from your project management tool, time tracker, and CRM separately and then merge them together? It is a major pain, and Andrey Baskov founder and full-stack CEO of, is solving it with a single view that makes sense of all that data and tells you how your projects are performing. He came into the studio at ServiceRocket Media to...

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Good Customer Service Matters

Technology may have made many transactions faceless – but that doesn't mean that modern business no longer requires good customer service. While a business owner can do just about anything online, from ordering supplies to working with a bookkeeper, he also has the power to choose from hundreds, if not thousands, of service providers.With businesses increasingly more willing to use remote services, such as working with a bookkeeper online instead of in-person, the professional services...

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Professional Services KPIs Fundamentals, Definitions, Calculations, Examples

According to, the global consulting market represents more than $250 billion (2016). Bloomberg BNA reports 10% projected growth in 2018. It is relatively easy for a group of professionals to enter this market, but growing consulting companies can be very challenging. Founders, presidents, and officers must focus on performance management to achieve success.In 2017, SPI Research (ten years of professional services benchmarking) created a comprehensive report with trend...

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