What To Tell Your Client When You Screw Up

It has happened to every business owner, especially in the world of consulting. Things are going great at first. You landed a big client, all your work is going smoothly and everyone is impressed with how on top of things you are. And then boom. Just like that, you screw up big time with something you can't just sweep under the rug.Unfortunately, this situation is all too common in the world of consulting. No matter how great your intentions are, how many talents you have and how hard you work...

10 Noteworthy Consulting Firm Acquisitions

Since 2014, there's been increased interest in design firms from large companies seeking to improve the user experience. As a result, there has been a surge in acquisitions of design firms by established entities looking to ensure their ability to innovate and transform in the coming years. Here are 10 examples of design and software development firms, and in at least one case, their leadership, that were scooped up by big-name brands.An analysis on the number of mergers and acquisitions (M&A)...

Nice Work! podcast with Andrey Baskov, Founder of Metric.ai

Wouldn't it be great if you could look at each of your projects and know, in one place, which one's were most profitable without having to export data from your project management tool, time tracker, and CRM separately and then merge them together? It is a major pain, and Andrey Baskov founder and full-stack CEO of Metric.ai, is solving it with a single view that makes sense of all that data and tells you how your projects are performing. He came into the studio at ServiceRocket Media to help...

History, Present, and Future of ⏱ Time Tracking for Teams

The root of time tracking for groups of people started about 130 years ago among 4 notable companies that eventually became a multinational technology company with operations in more than 170 countries. Can you guess the name of this company?

Good Customer Service Matters

Technology may have made many transactions faceless – but that doesn't mean that modern business no longer requires good customer service. While a business owner can do just about anything online, from ordering supplies to working with a bookkeeper, he also has the power to choose from hundreds, if not thousands, of service providers.With businesses increasingly more willing to use remote services, such as working with a bookkeeper online instead of in-person, the professional services industry...